Last Updated: 29 June 2025
At Khaadi Store, we strive to ensure that your order reaches you safely and on time. This Khaadi Store Shipping Policy outlines our practices regarding delivery timelines, charges, methods, and related procedures within Pakistan.
1. Delivery Coverage – Khaadi Store Shipping Policy
Currently, we only deliver within Pakistan. All orders placed on our website are shipped to all major cities and towns nationwide via trusted courier services, such as TCS, Leopard Courier, and M&P.
Our goal is to provide timely service whether you’re in a metropolitan area or a remote region. If you are unsure whether your area is serviceable, please check your pin code on the TCS Coverage Area Tool or contact our support team at support@khaadi-store.com before placing an order.
2. Delivery Timeframes – Khaadi Store Shipping Policy Explained
- Standard Orders: All fabrics, ready-to-wear, and accessories are delivered within 3 to 5 working days after order confirmation.
- Custom Orders: These may require additional processing time, which will be clearly communicated at the time of order.
- Bridal Orders: Currently, we do not accept bridal orders through the online store.
Please note that weekends and public holidays are not counted as working days. Unforeseen factors like weather, strikes, or road closures may occasionally cause slight delays.
3. Order Processing Time – Khaadi Store Shipping Policy
As outlined in the Khaadi Store Shipping Policy, we aim to process all orders within 24 hours of receipt. Once processed, the parcel is prepared, packed securely, and handed over to the courier partner.
You will receive a notification via SMS or email containing your order summary and tracking details. Our quality control team verifies each order before dispatch to ensure item accuracy and packaging quality.
4. Shipping Charges – Khaadi Store Shipping Policy Terms
We offer transparent and affordable shipping rates:
- Flat Rate: PKR 250 on all standard orders
- Free Shipping: For all orders exceeding PKR 4,000
Shipping charges will be automatically applied at checkout, based on your cart total. This ensures no hidden fees.
5. Tracking Your Order – Khaadi Store Shipping Policy
Once your order is dispatched, a tracking number will be sent to you via SMS or email. You can use this number to check your order’s real-time status on the courier’s official website.
Tracking links and support contacts are also available on our Order Tracking page. If you do not receive tracking info within 48 hours, please email our support team for assistance.
6. Delivery Attempts and Re-delivery
Our courier partners will make up to two delivery attempts. If the parcel is not accepted or if the customer is unreachable, the package will be returned to our warehouse.
In such cases, we may:
- Contact you for address verification
- Offer re-dispatch upon payment of additional shipping charges
- Cancel the order upon repeated non-delivery
Prompt communication helps avoid such issues.
7. Damaged, Delayed, or Missing Parcels
While we work with reputable logistics providers, occasional issues may arise. If your order arrives damaged, please:
- Take clear photographs of the packaging and items
- Email the evidence to support@khaadi-store.com within 24 hours
For delayed or missing parcels, we will coordinate with the courier to locate or replace the shipment as necessary.
8. Incorrect Address or Contact Details
Accurate delivery details are essential. Khaadi Store will not be liable for delays or failed deliveries due to:
- Incomplete or incorrect address
- Invalid or unreachable phone numbers
Always double-check your shipping information during checkout to ensure smooth delivery.
9. Shipping During Sales or High Volume Events
During seasonal sales, Eid, or New Year promotions, order volume increases significantly. Processing and delivery times may extend by 2–3 business days.
We appreciate your patience during these periods and recommend ordering in advance if time-sensitive.
10. Contact Us – Questions About Khaadi Store Shipping Policy?
For shipping-related questions or concerns, please get in touch with our support team:
📧 Email: support@khaadi-store.com
🌐 Website: https://khaadi-store.com
📦 Tracking Help: Available via our Order Tracking page
Thank you for choosing Khaadi Store. We are committed to delivering a trusted, reliable, and secure shopping experience by ensuring that your fashion choices reach you safely and on time—no matter where you are in Pakistan. to ensuring that your fashion choices reach you safely and on time—no matter where you are in Pakistan.
